Supervising Records Specialist

Our fast-paced Personal Injury and Defense Law Firm in Columbia, SC, is growing, and we are looking to hire a high-caliber, full-time Supervising Records Specialist. 

The Jeffcoat Firm is committed to helping everyday people in crisis, and CEO Michael Jeffcoat’s mission is to provide unmatched legal services to people in South Carolina. The employees of the Jeffcoat Firm are ambitious, resilient, self-starters with a passion for taking excellent care of clients and each other. 

The Supervising Records Specialist position provides necessary managerial oversight for our Records and Documents team to ensure timely and secure handling of client materials. To be successful at the Jeffcoat Firm you must be a go-getter, innovative, hard-working, and embracing of technology.

The Records Specialist will report to the Legal Technology Director. A successful candidate will be eager to embrace technology and will be quick to adapt as the landscape of medical records changes.

As the Supervising Record Specialist, you will: 

• Ensure compliance with set processes and procedures by team members
• Be a managerial contact and resource for our outstanding Records Team, helping to perform and maintain Human Resources functions of the team including but not limited to hiring, firing, timecard, and time off management
• Identify process and procedure changes to improve efficiencies
• Audit performance and maintain Key Performance Indicators (KPIs) for all team members
• Meet regularly with the Supervising Civil Case Manager to support cross-team collaboration
• Hold underperformers accountable and provide feedback that fosters improvement
• Assist with the creation of and adherence to training plans
• Help facilitate and support continuing education for your team
• Monitor the capacity of each team member and ensure the appropriate assignment of team members to case files
• Conduct final audits of case files to ensure matters are “Demand Ready” for the Case Manager and Attorney
• Track damages and policy limits and alert team members of potential limits demand potential
• Be consistently available to aid with records retrieval and processing obstacles that arise
• Work to build strong relationships with medical providers and copier services to ensure a more seamless records-gathering process

You have: 

• Legal and managerial experience of at least three years 
• A can-do, positive attitude 
• The ability to inspire, coach, and educate team members 
• A constant priority of retaining and rewarding A+ Players  
• A willingness to get in the trenches with your team and do whatever it takes to delight a Jeffcoat Firm Client 

To indicate a sincere interest in this role, and for your application to be considered, please include a cover letter that outlines the three most important characteristics of any manager. 

Pay: $30.00 – $35.00 an hour 

Who We Are: 

The Jeffcoat Firm cares about continually enhancing our Employee Benefits Program, our Diversity, Equity, and Inclusion efforts, providing excellent legal services, and investing in the community we are a part of. From the very beginning, and throughout every phase, The Jeffcoat Firm has prioritized taking care of our clients and our team. We are determined to be the best law firm and employer out there. We always get better, work hard, refuse to allow roadblocks to get in our way, and are committed to our past, current, and future clients. 

We value all backgrounds and experiences and take pride in our being an Equal Opportunity employer. Our employees come from different professional networks, and we do not discriminate on race, age, disability status, veteran status, sexual orientation, religion, or any other part of an individual’s identity. We know that diversity makes us better and choose to embrace and prioritize its impact. We want all our conversations to include voices from different fields of thought, different perspectives, and different opinions. 

We provide supportive leadership, expect accountability and transparency, and focus on outreach. Our Firm believes in being a tenant of the community and paying all successes forward. We offer a Volunteering Time Off program for all full-time employees, encouraging each to invest in philanthropic efforts that matter to them. The Jeffcoat Gives Back program supports firm wide initiatives to give back to our neighbors. We know South Carolina. We are Carolinians. We give back because this is our home. 

We root ourselves in our core values and mission each day and hire empathetic, passionate individuals to drive us to our goals. Words can never fully capture a company’s goals or mission, but these are a start: 

We believe that our team is stronger together than any single member would be independently. 

Our hiring decisions are about where The Jeffcoat Firm has been, is today, and where and who the Firm will be in the future. 

We do not take that or any responsibility lightly. 

Please contact hiring@thejeffcoatfirm.com with any questions.